ab 999's Privacy Policy

This privacy policy describes our practices and procedures for processing the personal information of users of the ab 999 website and services. Before reading this policy, please also read our Terms and Conditions, as both documents together form the complete basis of the agreement between you and ab 999.

By opening an account or continuing to use this site, you are considered to have given your consent to the processing of information as described below. You are requested to read the full policy carefully before giving your consent.

1. Types and Methods of Information Collection

Various types of information are collected as needed to operate the ab 999 platform. This information is gathered from two main sources:

1.1 Information You Provide Directly

This includes information you provide yourself when registering an account, claiming a bonus, or contacting support:

• Full name and date of birth (for age verification — minimum age 21+)
• Mobile number and email address
• Preferred language and newsletter preferences
• Payment-related information: bKash, Nagad, or Rocket account numbers (for processing transactions)
• National ID information for identity verification (if required)

1.2 Automatically Collected Information

Some technical information is automatically collected while you use the site:

• IP address and device type
• Browser type and operating system
• Time of access to the site and which pages were visited
• Cookie and session data (see details below)
• Gaming activity, betting history, and transaction logs

2. Purposes of Using Information

Collected information is used only for the purposes listed below:

Purpose	Type of Information	Basis
Account management and verification	Name, mobile, email, age	Contract fulfillment
Payment processing (deposits and withdrawals)	Mobile banking information	Contract fulfillment
Fraud prevention and security	IP, device, transaction logs	Legitimate interest
Providing customer support	Email, chat history	Contract fulfillment
Sending promotional offers (subject to consent)	Email, mobile number	User consent
Responsible gaming monitoring	Gaming activity, betting patterns	Legitimate interest and consent

ab 999 is committed to ensuring responsible gaming. Gaming activity data is analyzed to identify unusual or risky behavior. To learn more, read our Responsible Gaming Guidelines.

3. Data Storage and Security

3.1 Security Measures

ab 999 follows industry-standard technical measures to protect your personal information:

• SSL (Secure Sockets Layer) encryption is used for all data transfers.
• Payment information is stored in encrypted form and is not shared with third parties.
• Security firewalls and access controls are in place on servers.
• Staff access to data is restricted according to role.
• Regular security testing and updates are carried out.

3.2 Retention Period

Your information is stored for as long as it is needed to provide the service. Even after an account is closed, relevant information may be kept for a defined period for fraud prevention, dispute resolution, and compliance with legal obligations.

4. Sharing Information with Third Parties

ab 999 never sells your personal information or gives it to third parties for advertising purposes. Information may be shared only in the limited circumstances below:

• Payment processors: The minimum necessary information is sent to the relevant mobile banking system to complete transactions via bKash, Nagad, and Rocket.
• Game providers: PG Soft, JILI, Pragmatic Play, Evolution, and other game providers may receive session-related information to operate gameplay.
• Legal obligations: We may be required to provide information to authorities as part of a court order or legal process.
• Fraud prevention: Limited information may be shared with relevant agencies to prevent security threats or fraudulent activity.

Outside the above circumstances, information is not given to third parties without your prior consent.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the ab 999 website. These store small data files in your browser, which help recognize you and improve your experience on future visits.

5.1 Types of Cookies Used

• Essential cookies: Maintain login sessions and ensure security — these cannot be turned off.
• Functional cookies: Remember language preferences and interface settings.
• Analytics cookies: Help understand which parts of the site are used most — no personal identity is linked.

5.2 Cookie Controls

You can turn off or delete non-essential cookies from your browser settings. However, disabling some cookies may limit certain features of the site.

6. User Rights

As a user of ab 999, you have the following rights over your own information:

• Right to know: You can request to know what information is stored about you.
• Right to correction: You can request correction of incorrect or incomplete information.
• Right to restriction: You can request that the use of your information be limited for certain specific purposes.
• Right to deletion: You can request deletion of information that is not essential for operating the service — however, some information may need to be retained for legal or security reasons.
• Opt out of marketing communications: You can stop receiving promotional emails or messages at any time.

To exercise these rights, contact the ab 999 support team through the contact details listed below.

7. Protection of Minors

All services on the ab 999 platform are for persons aged 21 or above. We do not knowingly collect any information from persons under 21. Age verification is a mandatory step during account registration.

If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

8. Changes to the Policy

This privacy policy may be revised from time to time to keep up with service improvements or changes in applicable law. If significant changes are made, you will be notified via your registered email or a notice on the site.

Continued use of the site after changes will be considered consent to the new policy. It is therefore advised to check this page regularly. For more information about our services, visit our About Us page.

9. External Links

The ab 999 website may contain links to third-party websites. We have no control over the privacy policies of those external sites and ab 999 is not responsible for their content or data processing. It is advised to read the privacy policy of any external site yourself before visiting it.

10. Contact Us

For any questions or feedback about this privacy policy, or to exercise your rights, contact us through any of the following: